Privacy Policy

1. Who we are

This Privacy Policy explains how SureJoy processes personal data when you use surejoy.pk, place an order, or contact us.

• Brand: SureJoy
• Address: Mian Channu, Punjab, Pakistan
• Email: contact@surejoy.pk
• Phone / WhatsApp: +92 330 6710473

SureJoy is the data controller for the personal data described in this policy.

2. What personal data we collect

Depending on how you use our site, we may collect:

• Identity & contact data — name, email address, phone / WhatsApp number, billing and delivery addresses
• Order & transaction data — products ordered, order history, payment status (full card numbers are processed by our payment providers; we do not store them)
• Communications data — messages you send us by email, WhatsApp, contact forms or chat
• Technical & usage data — IP address, browser type, device information, pages visited, and similar analytics data
• Marketing preferences — whether you have opted in to receive emails, WhatsApp updates or offers

3. How we collect data

• Directly from you when you order or contact us
• Automatically via cookies and similar technologies when you browse our website (see section 8)
• From payment and delivery partners (TCS, payment processors) as needed to complete your order

4. Why we use your data

We only process personal data where we have a lawful basis to do so:

• Contract — to process and deliver your orders, and provide customer support
• Legitimate interests — to improve our website and products, prevent fraud, and keep our services secure (balanced against your rights)
• Legal obligation — to meet tax, accounting and regulatory requirements
• Consent — for optional marketing emails and non-essential cookies, where required. You may withdraw consent at any time

5. Who we share data with

We do not sell your personal data. We may share it with trusted service providers who help us operate SureJoy, including:

• Payment processors and checkout providers
• Delivery and logistics partners (TCS)
• Website hosting and ecommerce platform providers
• Email, WhatsApp messaging and customer support tools
• Analytics providers (where enabled)

These parties only process data on our instructions and where appropriate safeguards are in place. We may also disclose data if required by law or to protect our legal rights.

6. International transfers

Some of the services that power our website operate outside Pakistan. For example, the site is delivered through a global content-delivery network (Cloudflare), and web fonts and some infrastructure services are provided by international providers. When you use our website, technical data (such as your IP address) may therefore be transmitted to servers outside Pakistan. Where such transfers occur, we rely on appropriate safeguards so your data remains protected. We do not otherwise transfer your personal data outside Pakistan.

7. How long we keep data

We keep personal data only as long as needed for the purposes set out above, including:

• Order and transaction records — typically up to 7 years for accounting and legal requirements under Pakistani tax law
• Support messages — for as long as needed to resolve your query and for related records
• Marketing data — until you unsubscribe or withdraw consent

When data is no longer required, we delete or anonymise it securely.

8. Cookies

We use cookies and similar technologies to run the website (for example, cart and session cookies), remember preferences, and — where permitted — understand how the site is used.

Essential cookies are required for the site to work. Optional cookies (such as analytics or marketing) are only used where we have a lawful basis, including consent where required. You can control cookies through your browser settings; blocking some cookies may affect site functionality.

9. Your rights

You have the right to:

• Access a copy of the personal data we hold about you
• Rectification — correct inaccurate or incomplete data
• Erasure — ask us to delete your data in certain circumstances
• Restriction — ask us to limit how we use your data
• Data portability — receive certain data in a usable format
• Object to processing based on legitimate interests, and to direct marketing
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at contact@surejoy.pk. We will respond within thirty days in most cases (or as required by applicable law).

10. Children

Our website and products are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us so we can delete it.

11. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No online transmission is completely secure; please help us keep your data safe by using trusted devices and networks.

12. Complaints

If you are unhappy with how we handle your data, please contact us first so we can try to resolve it.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Please check this page periodically.

14. Contact

For privacy questions or data rights requests:

• Email: contact@surejoy.pk
• Post: SureJoy, Mian Channu, Punjab, Pakistan
• Phone / WhatsApp: +92 330 6710473

See also our Terms & Conditions and Returns Policy.